Legal Information

1. Introduction

Welcome to Farming is Life ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at farmingislife.com, make a purchase from us, or otherwise interact with us.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our site.

2. Information We Collect

2a. Information You Provide Directly

We collect information you voluntarily provide when you:

• Place an order or make a purchase (name, billing address, email address, phone number)
• Contact us with questions or feedback
• Sign up for our newsletter or mailing list
• Create an account on our website

2b. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and approximate geographic location
• Browser type and version
• Pages viewed and time spent on our site
• Referring URLs
• Device type and operating system

2c. Payment Information

All payment transactions on our website are processed by Stripe, Inc. ("Stripe"), a third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. When you make a purchase, Stripe collects and processes your payment information directly in accordance with their own privacy policy. By making a purchase, you agree to Stripe's terms and privacy practices.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and arrange for local pickup
• Send you order confirmations, receipts, and updates
• Respond to your questions, comments, and requests
• Send promotional communications, if you have opted in
• Improve our website, products, and services
• Comply with applicable laws and legal obligations
• Prevent fraudulent transactions and protect against abuse

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors (such as Stripe for payment processing and email service providers) solely to help us operate our business.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. We use:

• Essential cookies: Required for the site to function (e.g., shopping cart, session management)
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven (7) years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct inaccurate or incomplete information
• Right to deletion: Request that we delete your personal information, subject to certain exceptions
• Right to opt out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at hello@farmingislife.com.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request, contact us at hello@farmingislife.com.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Farming is Life
Email: info@farmingislife.com
Website: farmingislife.com
Governing Jurisdiction: Massachusetts, United States

1. Overview

At Farming is Life, we take pride in the quality of our fresh produce, seeds, and merchandise. Because we sell perishable and agricultural goods for local pickup, our refund policy reflects the nature of these products. Please read this policy carefully before placing an order.

2. Eligibility for Refunds

Produce and Perishable Goods

We want you to be completely satisfied with every purchase. If you receive produce or perishable goods that are:

• Damaged, spoiled, or in poor condition at the time of pickup
• Significantly different from what was described on our website
• Incorrect items delivered to your pickup order

Please notify us within 24 hours of pickup by contacting hello@farmingislife.com with a description of the issue and, if possible, photos of the affected items. We will work with you to issue a full or partial refund, or provide a replacement at our discretion.

Seeds

Seed germination and crop performance depend on many factors beyond our control, including soil conditions, climate, planting practices, and care. Refunds for seeds are available only if:

• The seeds were damaged or spoiled at the time of pickup
• The wrong variety or quantity was provided

Refunds are not available for seeds based on germination rate or crop yield after purchase.

Merchandise

Branded merchandise (apparel, accessories, and similar items) may be returned for a refund within 14 days of pickup if:

• The item is unused and in its original condition and packaging
• The item is defective or damaged at the time of pickup

We do not accept returns on merchandise that has been worn, washed, or used.

3. Non-Refundable Items

The following are not eligible for refunds:

• Products that have deteriorated due to improper storage after pickup
• Products that were not collected within the designated pickup window
• Perishable goods reported more than 24 hours after pickup
• Seeds reported for germination failure or crop performance
• Used or worn merchandise
• Orders canceled after preparation is complete (see Section 5)

4. How to Request a Refund

To initiate a refund request, please contact us at hello@farmingislife.com with the following information:

• Your name and order number
• A description of the issue
• Photos of the product, if applicable (strongly recommended for perishables)

We aim to respond to all refund requests within 2 business days. Approved refunds will be issued to your original payment method via Stripe. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@farmingislife.com. Orders canceled before preparation begins will receive a full refund. Once an order has been prepared and made available for pickup, we may not be able to issue a full refund. We will handle cancellation requests on a case-by-case basis.

6. Unclaimed Orders

Orders not collected within the designated pickup window may be forfeited. Refunds for unclaimed orders are at our sole discretion and may not be available for perishable goods due to their nature.

7. Exchanges

We do not offer direct product exchanges at this time. If you received an incorrect or defective item, please contact us and we will arrange a replacement or refund as appropriate.

8. Contact Us

If you have any questions about our Refund Policy or need assistance with an order, please reach out to us:

Farming is Life
Email: info@farmingislife.com
Website: farmingislife.com

We are committed to making things right. If you are not satisfied, please give us the opportunity to resolve the issue before requesting a chargeback through your bank or card issuer.